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Mobility impaired access and facilities

Undara Experience caters for those with mobility concerns. Please advise your needs on booking (minimum 48 hours prior to arrival). Access for the mobility impaired is as follows:

Accommodation

Carriages

  • Full wheelchair access to Carriage Room No 12.
  • Full wheelchair access to bathroom and bathroom facilities.

Swags Tents

  • No mobility impaired access to twin or triple tents.
  • Family tents have one small step suitable for mobility impaired but not wheelchair.

Wilderness Lodge

No mobility impaired access.

Campground Amenities

  • No wheelchair access.
  • One step for mobility impaired.

Restaurant

  • Wheelchair access to bar deck.
  • Mobility impaired access to rest of restaurant.
  • No wheelchair access to restaurant amenities.
  • No wheelchair access to conference room.

Reception/Shop

  • Wheelchair access to deck and ½” lip into shop.
  • Mobility impaired access.

Pool

  • Wheelchair access to pool area.
  • Pool edge flush with pavers.
  • 5mx4m 50cm deep pool drops over waterfall into full depth pool.

Public Toilet Facilities

  • Full wheelchair access to amenities at swimming pool.
  • Pool toilet and shower block services wheelchair customers to the restaurant and campground.

Touring

Disabled Access on TourTwo hour Lava Tube Tour

Most suitable for mobility impaired. Coach transfers not wheelchair accessible. Step into coach and two steps up to bus main floor. Boardwalks throughout tour with steps. Road Cave Tube fully accessible through ramps and solar powered chairlift on longest incline for mobility impaired (100kg weight limit). Carer must accompany mobility impaired guest. Notification of needs required prior to departure (48 hrs min) to ensure appropriate Lava Tubes are selected.

Half Day and Full Day Lava Tube Tour & Wildlife at Sunset Tour

Not wheelchair accessible. Tours include uphill climbs on uneven ground. Suitable only for slight mobility impairments. Carer accompaniment recommended.